Unified Communications Engineer
Inver Grove Heights, MN, US, 55077-1721
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS has an exciting opportunity within our Information Technology group. We are seeking a Unified Communications Engineer to support reliable, scalable voice and customer engagement services through MS Teams Voice, Five9, and enterprise telephony infrastructure. The position balances hands-on administration and troubleshooting with implementation and solution design. Working with a moderate level of guidance, this engineer may lead defined solution designs or collaborate with senior engineers on more complex initiatives. The role partners with business stakeholders and IT teams to understand requirements, implement practical solutions, and improve service reliability.
This is a remote-based role with routine on-site collaboration. To be considered for this position, qualified candidates must currently reside in the Minneapolis/St. Paul, MN metro area to commute to the corporate office located in Inver Grove Heights, MN as needed.
Responsibilities
- Administer, configure, monitor, and troubleshoot Microsoft Teams Voice, Five9, and support telephony infrastructure.
- Lead or collaborate on solution designs and implementations within an assigned scope, seeking guidance on complex requirements and broader architectural decisions.
- Support migrations from legacy telephony systems to Microsoft Teams Voice and Five9.
- Work with business stakeholders to understand communication needs and translate requirements into effective configurations, call flows, and technical designs.
- Configure and maintain dial plans, call routing, contact center call flows, and integrate voice and customer engagement platforms.
- Develop and maintain Visio diagrams, call flow documentation, configuration records, and operational procedures.
- Support PSTN connectivity, including carrier coordination, provisioning, number porting, SIP trucking and circuit management.
- Troubleshoot voice quality and connectivity issues using networking fundamentals, packet analysis, and available monitoring tools.
- Investigate incidents, contribute to root cause analysis, and recommend improvements to service performance and reliability.
- Use PowerShell and/or Python to automate configuration, reporting, monitoring, and routine administrative tasks.
- Collaborate with network, infrastructure, security, and other IT teams to implement and support unified communications services.
- Participate in Agile ceremonies, backlog refinement, and continuous improvement activities.
- Share knowledge and provide informal guidance to team members.
- Participate in an on-call rotation and perform occasional after-hours maintenance, upgrades, and migrations.
- Perform other responsibilities as assigned or needed.
Minimum Qualifications (required)
- High School Diploma (or equivalent)
- 2+ years of experience in enterprise telephony, VoIP, or unified communications to include a combination of the following:
- Hands-on experience deploying, administering, and troubleshooting MS Teams Voice
- Hands-on experience configuring, administering, and troubleshooting Five9
- Working knowledge of legacy and IP telephony technologies, including TDM, IP-PBX, voicemail/unified messaging integration, PRI, SIP station and trunking, H.323, VoIP, and analog and digital systems
- Experience configuring and troubleshooting dial plans, call routing, and contact center call flows
- Proficiency with PowerShell and/or Python scripting for automation and system administration
- Basic networking experience, including routing swiching, and packet analysis
Additional Qualifications
- Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field
- 4+ years of experience in enterprise telephony, VoIP, or unified communications
- Experience with Cisco Webex
- Experience using Cisco ThousandEyes for network monitoring and troubleshooting
- Experience migrating legacy telephony systems to Microsoft Teams Voice in a large enterprise environment
- Experience with carrier coordination, SIP trunk provisioning, and number porting
- Experience with IVR, ACD, call recording, CTI, and CRM integrations
- Understanding of cybersecurity principles related to voice and contact center systems
- Familiarity with ITSM/ITIL practices and Agile methodologies, including Scrum
- Experience contributing to process improvement and sharing technical knowledge with peers
- Basic networking experience, including routing, switching, and packet analysis
- Working knowledge of quality of service/class of service (QoS/CoS), traffic shaping, and troubleshooting IP voice performance
- Ability to analyze technical issues, apply established practices and judgment, and recognize when additional guidance is needed
- Ability to collaborate with business and IT teams and communicate technical information clearly
- Ability to create and maintain accurate technical documentation
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.
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