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Energy Customer Service Representative

Job ID:  6195
Location: 

Sioux Falls, SD, US, 57107-7055

Date posted:  Jun 13, 2022
Employment Type:  Hourly
Schedule:  Full Time
Job ID:  6195

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Join our Team!

CHS offers COMPETITIVE PAY, an extremely GENEROUS BENEFITS package, OPPORTUNITIES TO ADVANCE, and STABLE EMPLOYMENT with LONG TERM GROWTH opportunities.

 

We are hiring a Full-Time Customer Service Representative to join our ENERGY team in Sioux Falls, SD.  This position will be at our energy office on N Ellis Road (West side of Sioux Falls).

 

Our ideal candidate is detail oriented, accurate, and has excellent verbal and written communication skills.

Benefits

  • Health Insurance (competitively priced - take more of your paycheck home!)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Company Paid + voluntary)
  • Short- & Long-Term Disability Insurance (100% company paid)
  • Accident & Critical Illness Insurance
  • Identity Protection (company paid)
  • Paid Time Off (including vacation, sick, holidays, floating holidays, and paid volunteer days!)
  • Tuition Assistance
  • Adoption Assistance
  • Paid Parental Leave
  • Retirement including 401K with employer match AND a company funded pension
  • Profit Sharing Bonuses

Responsibilities

  • Under limited supervision, handles a variety of customer service inquiries received by telephone, fax, email, text or other web/internet media.
  • Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
  • Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
  • May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity.
  • Other duties and responsibilities as needed or assigned.

Qualifications

  • Knowledge of Customer Service and Support
  • High School diploma or GED
  • Strong written and verbal communication skills
  • Proficient with MS Word, Excel, and PowerPoint
  • Ability to work extended hours to meet business demands
  • Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS is an Equal Opportunity Employer.